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In A Trustless World, A New Software Platform and Network Aims to Broker Confidence Between Customers and Brands Leveraging 'Zero Knowledge'

By: Arti Loftus    6/24/2020

久玖热线精品10At a time when cybersecurity companies are rolling out zero trust offerings, to ensure only those people and machines who are fully authorized and aut…

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Workforce Management: Creating High-Performing, Cost-Effective Teams Through Adherence On-Demand

By: Special Guest    6/23/2020

久玖热线精品10Running a contact center is challenging even during the best of times. Constant pressures of juggling high customer expectations, ever-changing techno…

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Chime Solutions Expands Call Center Workforce in Charlotte, North Carolina

By: Tracey E. Schelmetic    6/22/2020

Call center services provider Chime Solutions recently announced the addition of 250 more jobs at its call center in University City, North Carolina. …

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Going the extra mile as customer service

By: Special Guest    6/18/2020

If you work in customer service, you have to deal with lots of questions and you often have to handle angry customers. But luckily there's also loads …

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More Companies Transition to Work-at-Home Call Center Model

By: Tracey E. Schelmetic    6/18/2020

While contact centers are more important than ever in the disruptive COVID-19 era, they're also breeding grounds for disease transmission. Call center…

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Maryland Opens E-ZPass Center for Limited Customer Support Operations

By: Tracey E. Schelmetic    6/18/2020

The Maryland Transportation Authority (MDTA) recently announced that it plans to reopen its E-ZPass customer service centers at its toll facility buil…

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How to reach your clients without suffocating them

By: Special Guest    6/16/2020

Growing an ecommerce base means going hard on the public to build a name and to stay on the top of mind of customers, but push a little further and yo…

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Corporate Video Production for Internal and External Communications

By: Special Guest    6/15/2020

Recent technology and people's mindset have changed corporate communication. Previous popular methods have become irrelevant and unattractive. In this…

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Is your business up to the stress test of external forces beyond your control? #BusinessContinuity

By: Special Guest    6/15/2020

Aggressive new product developments and marketing campaigns planned for Q2 have gone up in coronavirus smoke, while business priorities have shifted a…

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Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise

By: Stefania Viscusi    6/12/2020

Serenova and Fuze are teaming to help eliminate traditional gaps between contact center and unified communications solutions.

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